Privacy Policy

Trivium United LLC ("we," "us," or "our") operates the website triviumunited.net and associated marketing platforms. This Privacy Policy describes how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

• Contact Information: name, email address, phone number, and mailing address when you request a quote, contact us, or create an account.
• Shipment Details: vehicle information, pickup/delivery locations, and transport preferences you provide for quote requests.
• Usage Data: pages visited, time spent on our site, browser type, IP address, and referring URLs collected automatically through cookies and analytics tools.
• Communication Data: records of correspondence when you contact us via phone, email, or our website forms.
• Social Media Data: publicly available profile information when you interact with our social media accounts.

2. How We Use Your Information

• To provide auto transport and freight shipping quotes and services
• To communicate with you about your shipments, orders, and account
• To send marketing communications (with your consent), including email newsletters and social media content
• To improve our website, services, and customer experience
• To comply with legal obligations and protect against fraud
• To publish content on social media platforms on behalf of our business

3. Third-Party Services

We use the following third-party services that may process your data:

• Google Ads & Analytics: for advertising and website analytics
• Social Media Platforms: Facebook, Instagram, LinkedIn, X (Twitter), TikTok, and Google Business for publishing marketing content
• Resend: for transactional and marketing email delivery
• Stripe: for payment processing
• AI Services: Anthropic (Claude) and OpenAI for content generation (no personal customer data is shared with AI services)

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), secure database storage, and access controls limited to authorized personnel.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote and shipment records are retained for a minimum of 3 years as required by FMCSA regulations.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent is the legal basis

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: